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Wagner Cadillac Service Center Is a Terrible Place To Take Your Car

November 15th, 2011

Wagner Cadillac tyler txI have been taking my Cadillac Escalade to Wagner for several years now and have had great experiences there. I always felt taken care of and never had a question about them not being able to service my vehicle. I have no misconceptions about dealership service centers. You are charged 50% and more over the same service at a regular car shop in town. I have always known this but never bothered to take it somewhere other than Wagner because my car was under warranty and so it wasn’t costing me anything to have them take care of me.

Since the Wagner dealership was sold some of the crew in the shop has changed and I no longer deal with the same people anymore. The last time we brought the car into Wagner was 4,000 miles ago and we asked them to check on why the car was shaking so much and to adjust the tire air measurements. The Escalade has a device that displays the tire pressure reading on the dash but often when doing something with the tires the devices need to be set back to provide the correct reading. What has happened on two different occasions is that we would bring the car into Wagner and leave it there for several hours. They would get the tire pressure gauge set back up but it would be setup incorrectly for the smaller version of tires. The last time there my wife waited 3 hours for them to get this setup only to find out later they did not do it right.

Now to get these tire pressure things working right you have to work in the wheel area of the car so you will get direct access to see if the brakes and wheel rotors are okay or not. The dealership did not say anything about our brakes needing replacement or that the rotors were beginning to wear. 4,000 miles ago there was likely no indication of wear on the rotors but the brake pads would have all started to look a little worn down. My wife left the shop with the tire pressure issue unknown to her still a problem and the techs at the shop never having mentioned any brake pad wear or need for replacement.

A week ago the car started to squeak and the following day grinding could be heard. My wife brought the car home and called me to ask me what to do. I told her to bring the car into Wagner as it may still be under warranty and I also wanted to figure out if it was a brake problem why this was not found on the frequent stops we make to their service department for various issues. We left it with Wagner and around 4:00 on Friday they called and told me it would cost about $650 to replace the two front rotors, spin the back ones, and replace all brake pads.

I told the dealership that I would have to get some more quotes and if they had the best price I would consider them. I asked the technician on the phone why they did not catch that the car needed brakes on the many times we have brought it in. He explained to me that it is a gradual thing and that it happens over time. The problem with his explanation is that they had access to this car 4,000 miles ago and were working with all four wheels during that time. I asked the service department manager the same question and he said basically the same thing.

I took the car over to A&B Brake and Alignment and they had a quote and had the car fixed in about 2 hours the same day. It cost me around $280 at A&B and it would have cost me $650 at Wagner. I understand dealerships routinely overcharge and I am aware of this and understand this as basically normal business practice so I am not faulting them for the high price. What I am faulting them for is an incompetent service department that let bad brakes get worse when they had a chance to easily tell me about it.

To make matters even worse, I explained to them why their service department was incompetent as brakes don’t go from great to grinding the rotors in 4,000 miles. They still asked me to pay them $60 for the brake check they performed when we brought the car in for investigation. Wagner service is not the same place it once was and it seemed to me they did everything they could to make me never want to buy another GM made car or bring my car into their shop again.

Wagner Cadillac

4100 South Broadway Avenue  Tyler, TX 75701-8719
(903) 561-1212

Facebook Myspace avatar artwork for those who detest Obama

November 14th, 2010

I found this great avatar to use as your Facebook or Myspace avatar artwork for a profile perhaps.

As you may know Obama personally hired several outspoken marxist and communists to be czars in hos administration.

Van Jones was hired as the Green Jobs czar. When he wad exposed to be a communist party activist he was fired because he received too much bad publicity.

The Green Party is just a disguised name for the communist party. They hijack something as noble a pursuit as cleaning up pollution and the environment and hide communism in it.

They then call this “social justice” as a more acceptible concept to swallow by the masses while moving the country further towards socialistic and communistic ideas.

Many young people and college students are believing the lies with no grip on US and world history.

It is clear from those Obama hired in his administration that he is a spoke in the wheel towards the US turning away from capitalism and individual rights and freedom.

The Reality of Hospitals in Tyler Texas

October 12th, 2009

Tyler Texas is quickly becoming one of the biggest growing retirement communities in the state. The reason for this is because of the two hospitals, East Texas Medical Center and Trinity Mother Francis. Though I have very little experience at either of the hospitals I have found that they are completely different.

As I walk through the front door of Trinity Mother Francis, huge, in labor, and in more pain then I ever imagined, I get sat in a wheel chair and pushed up to the elevator. Once I got up to the counter to check in, I thought I finished all the paper work before hand, but I had a pile of paper work that I still had to sign and fill out. Finally I thought they were going to bring me into my room but I was sadly mistaking. They brought me into this large room with about six bed and each separated by a curtain, and each bed with another girl screaming at the nurses to get them into their own room. Frustrated with a horrible headache and feeling like there is a terribly large pole shoving in my back I am left there with no nurse. I began to get sick and throwing up and still no nurse. Finally someone comes and asks if my nurse even knows that I am no sick and really in labor. Soon after I get moved into another room and this time the bed is a little more comfortable. After I was still sick and throwing up in a small trash can that they gave me, my mother-in-law asks where she could move the trash can. The nurse turns and rudely yells at my mother-in-law. Just wait it gets much worse. I wait awhile in excruciating pain, until the doctor comes in to give me an epidural.

After about twenty minutes of the epidural not working I tell my nurse that I thought I came out. She tells me that it is all in my head. The worse pain in my life is all in my head? I ask over and over to get the doctor to check and finally she does. He walks in and what do you know? The epidural has fallen out and was not working. So the doctor has to redo it and the nurse has to hold me up. I knew that I was falling off the bed and the doctor told her over and over to help me scoot back onto the bed, but she wouldn’t. I guess you might think that I am not the best patient, but I wouldn’t have complained at all if she did her job that she got paid for while I was in the worse pain of my life. I delivered in this room and had a great doctor. The most beautiful little girl entered into the world. They quickly began to move me once I was able to walk again. I was so tired and just wanted to go back to sleep. Once they moved me into my third room they began to bring more and more paper work. I was lucky enough to have a shower in my room, but other girls had to walk down the hall to take a shower in the shared bathroom.

Though my doctor was a great doctor. I hated getting moved from room to room and I was treated horribly by the nurse. I do not recommended to anyone to have a baby there. I was very disappointed.

Just a couple years later I was once again pregnant and about to have my second little girl. This time I decided to go to East Texas Medical Center. This delivery was a little different from the beginning because I was induced. I arrived at 5:00 in the morning and was led into a really large room. I sat there comfortably without any paper work to do, because I filled it all out before going up there. Two nurses walked in being really helpful and they were extremely nice. They helped me in everyway that I needed them. I started into labor and the nurses kept on checking on me and getting everything I needed without question and with understanding of my discomfort. I contracted, labored and recovered in the same room. I wasn’t asked to get up or move around. I was constantly checked on during my recovery. My second beautiful girl was born here and every memory is so wonderful. The hospital felt cleaner and more comfortable. Even the food was better here.

My recovery was longer and much more painful with my first child at Mother Francis, but at ETMC I healed quickly and with very little pain. The nurse at Mother Francis did things wrong and this caused me more pain later.

I was very frustrated at ETMC that they did not send in the form that I filled out for the social security card, so it ended up being a lot more work in the long run, but I know that that was not a normal thing, and that it was just a mix up.

I know that I do not have much experience to completely compare the two hospitals, but with the experiences that I do have I completely recommend East Texas Medical Center and many other mothers that I have talked to that have babies delivered at both hospitals agree with me.