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A Wish List of New Businesses and Activities in Tyler TX

February 10th, 2011

We’ve spent a lot of time and words here at Tyler TX Directory, discussing old and new businesses and cultural goings on, and giving them our thumbs up and or thumbs down. We’ve covered a lot of territory sometime in triplicate and occasionally disagreeing even amongst ourselves. For instance one of our writers once wrote a positive review of Cici’s Pizza, and I on the other hand expressed a preference for Totino’s frozen pizza over that particular establishment. Point being we’ve offered sometimes numerous opinions on a lot of Tyler area businesses. This got me to thinking, what new type of business / activities do we need here? What are the missing pieces in our socio- economic and cultural lives that would make our community more complete? I think we can eliminate Banks, Churches, Schools and Mexicans restaurants right from the start. So here is my personal wish list of new businesses and things to do in Tyler. These are not in any way scientific, and based simply on conversations and personal preferences.

A new water company: If you’ve visited this site before you may know that I’ve written quite critically about Southern Utilities (SU) in the past. I’d say this company has terrible customer service but that would imply they do have it. SU has been able to operate as a completely unapproachable entity, due to a complete lack of area competition. Not to mention their prices are quite high. Customers immediately outside the Tyler city limits simply have no other options. I have no idea how the infrastructure for water supply works but the Tyler area is certainly ripe pickings for any new water utility company. Big- city delivery Chinese food: One thing I really miss about living in a big city is the ability to have nearly any type of food delivered to my front door. To my knowledge the closest thing we have to delivery Chinese food is Peaking, which is a terrific restaurant, but their delivery area doesn’t cover the entire city of Tyler, at any rate they don’t deliver to west, south west side of town. Fewer buffets and more local take- out and delivery would be great for our area I think.

An authentic Indian food restaurant: Far be it from me to suggest another eatery for this town but so long as it’s not another faceless corporate franchise that we have “got to have,” personally I’m open to greater variety. Indian food would be a great new addition to our restaurant repertoire. While I love Pizza and good mom and pop Mexican food, Indian would add a little spice to our culinary lives. As someone who really digs Indian food I would certainly be a regular.

An Imax movie theater:It seems to take about five to ten years or so for the biggest bad-est movie theater in Tyler to get over run by troubled youth and rowdy teens who turn the parking lot into a meeting place for area police. When that happens a newer safer theater is opened and the process begins all over again. So why not try establishing a more upscale theater, that appealed to a greater cross section of people by carrying both entertaining and educational films, in high def of course, a little farther from the city proper, say perhaps off I- 20 somewhere? Area schools would really benefit and it would add a bit more culture to our area.

Minor league Baseball:We’ve tried this twice, and as I understand it, the sticking point has been the same both times. It seems certain groups with certain religious affiliations objected to beer sales at the ball park. The first time around, the team had some real success and brought in good crowds. But when the fun police caught wind of the fact that beer could be purchased (during the 1997 season), protests ensued. Another attempt was made a few years later but baseball in a dry county didn’t equal as much fun or money and the team folded after a single season. Look I’m a practicing Christian but I’m not concerned that the moral health of my community is going to go into a nose dive if folks have a cold beer at a hot summer ball game. But some people seem to have this paranoid mental image of a drunken orgy erupting after hours of binge drinking, and that’s just not reality. I don’t know too many people who go to the ball park with the intention getting hammered, it’s too expensive. The ball park in Arlington sells beer and it’s arguably one of the most family friendly venues in all of sports. There are leagues that have Tyler in mind if we can just work out this one issue. It would certainly be a great draw for our community. Can we all please observe the maxim “all things in moderation,” and just let people be grown- ups?

So there’s my wish list. It was actually a harder list to compile than I expected it would be. I guess if we sit and think about it, there’s not too much that our area lacks. At the end of the day I’d say we’re blessed to live in a city that has a lot to offer and a lot to do. That’s not to say we can’t improve but we’re doing pretty well.

Southern Utilities Again

November 22nd, 2010
Southern Utility Tyler TX

Southern Utilities in Tyler Texas

It’s been about a year and a half since I wrote my original article on Southern Utilities Water Company in Tyler, and still their service has not improved. Their unhelpfulness, and extremely poor customer service has made this company a source of real frustration for Tylerites like myself. Unfortunately, their lack of concern for customers is not limited to the company’s owners. Evidently the employees who work there are tired of the complaints of unhappy patrons and now make a point of maintaining a sarcastic and superior attitude.

So why am I returning to this topic? Because; I’ve had yet another disagreeable encounter with the business just today. When I arrived at the drive through window, (which by the way I did before four in the afternoon because that is when they close), I realized that I’d forgotten my bill. I explained to the girl what had happened and she responded with a blank stare and a “you’ll have to go inside for that.”

Now I realize that this in itself would not be a huge issue but I had my three year old with me, which was why I selected the drive through in the first place. I let slip a rye chuckle and asked “don’t you have a computer there that you can just pull it up on?” She responded with slightly more emphasis and a great deal more sarcasm: “You’ll have to go inside for that.”

So what she successfully communicated to me is that the kids working at Sonic have greater technology, and probably knowledge of that technology than one of the oldest utility companies in the Tyler area. I won’t detail the story of my encounter inside the building, but while I was not disruptive I did make it clear that I didn’t appreciate the company’s complete disinterest in the satisfaction of its clients. “As far as I can see there’s not a single thing this company is willing to do to make its patron’s lives easier.”

There are two ways to pay your bill with Southern Utilities: a check through the mail, or cash or check on location. There is still no website (which seems unheard of in today’s business climate), there’s no phone payment method, and they don’t even accept check or debit cards. The lady behind the desk didn’t care. Big surprise. Is there anyone in the East Texas area who wants to start a new business? I suggest servicing water to those who don’t qualify for city water. I can give you the names of numerous folks in our area who quickly sign on to your service.

Southern Utilities of Smith County

August 31st, 2009

I usually try to focus my writing efforts on businesses I can endorse (at least in some measure). This time however, I find it necessary to shine the rays of critism on one of the  worst companies with whom I have ever had the misfortune of doing business.

For those citizens of Tyler who to get their water services from the city, be thankful that you need not do business with Southern Utilities. The fact that they have a monopoly on area water services outside the city proper allows them to charge whatever they will for the absolute minimum in return. The aforementioned monopoly has also served to insulate the public relations department (such as it is), from the companies reputation in the community. I have yet to encounter an institution (aside from the IRS perhaps), which cares less for the customers it is supposed to serve.

Upon returning home to Tyler, I purchased and moved into my new home. When the time came to activate the usual services I was able to open new accounts easily and usually over the phone except in one instance. The single most frustrating service to open was not in fact the gas, nor was it the electricity. The most difficult company to deal with, the one with the most red tape and unhelpful staff was in fact our local water company, Southern Utilities. I had potentially hazardous soruces of power and energy activated in my home by simple phone call, and yet, taking a shower required the former owner of my house (fortunately a friend of mine), to visit during his busy work week in order to remove his name from the account and validate the sale of the house.

But this initial hassel was only a sign of things to come. The customer service department does nothing to make the company more approachable. They have no on line services to allow the costumer an easier way to pay, nor will they take payments over the phone. For those financially challenging months which require a personal visit to ensure on time payment, its best to arrive before four o’clock  since the lobby closes at that time. To be fair, the drive through window is now open until five, but you had better be prepared to pay in cash or with a check. Southern Utitlities does not accept either credit cards or check cards. And should you find yourself making a late payment, you can forget about an extention. Rarely are those granted, and when they are, you can bet a lot of stamina was required to win the argument.   

But these complaints are not new. Virtually everyone I know who has dealt with S.U. tells me the same stories. So how can the company work its way back into the customer’s good graces? For starters get a website, one that provides easier access to individual accounts. This would necessitate allowing people to pay by card, also an improvement. Generally, at least appear to make an effort! Try to convince me that my satisfaction is actually important.

On a scale of one to five I have to give Southern Utilities a one.  So if you’re new to Tyler and you have a choice of water companies, take the one that’s not Southern Utilities you’ll be glad you did. Southern Utilities is located on Broadway just north of the down town square.