Electricity Bid in Tyler Texas

September 30th, 2009

Electricity Bid is an online comparison site for electricity rates in Tyler Texas. There are other sites out their that also compare electricity prices and plans but Electricity Bid concentrates on comparing rates in a clear apples to apples comparison. All fees and charges are disclosed in their comparison chart so the electric service customer in Tyler knows exactly what they will be paying when they sign up for electric service.

You may call Electricity Bid at 1-903-245-4989

Some other sites like Electricity Bid that compare multiple electricity companies are Powertochoose, Watttochoose, Chooseenergy, Saveonenergy and electricityTexas. Power to Choose is the state of Texas run website that has attempted to inform the public of their choices when it comes to picking a Texas electricity company. Some Texas electricity providers have attempted to abuse the state run website by advertising variable rates with a low quoted price. When the customer signed up the price would sometimes be much higher than what was shown on the site.

One particular electricity company in Texas that did this explained it like this, the variable electric was that price at the time the customer signed up but the utility did not switch them on that date. During the time of signing up and the utility switching them the electricity rate had gone up. Most consumers including myself would assume that the first months rate would be locked in based on what was quoted on the site. Many energy consumers were surprised to find out later that this electric company was not locking in the advertised variable price for the first month and to most people this represented a bait and switch ploy to gain new customers at inflated prices.

Some comparison sites that compare Tyler Texas electricity rates use customer confusion regarding price to trick people into a “too good to be true” offer. The customer signs up with the electricity company and pays a few cents more than they perceived the electricity rate to be in the advertising. Most customers let this type of thing slide and wait out their contract. A few electricity service customers complain and very few actually contact the PUCT and or the Attorney General of Texas. It is important if a Texas electricity customer has been tricked into an electric rate through false advertising to make a complaint with the PUCT. We recommend first trying to find out and resolve the issue with the electric company and if you still feel more should be done to file that complaint with the state of Texas.

You can file a complaint with the PUCT at : Complaint Form

Electricity Bid is a local Tyler Texas company that has been providing online comparison services for Texas electricity companies and rates for many years. Electricity Bid is a for profit company but maintains a clear apples to apples comparison of electric rates from several reputable electric companies. Many in Texas do not realize that they can switch from what used to be the monopoly electric company in Tyler, TXU Energy. By comparing electricity prices from several reputable stable electric providers in Tyler Texas you can observe just how much cheaper electric rates can be against a familiar brand like TXU Energy. Sometimes TXU may have cheaper electricity rates then the providers Electricity Bid displays on their website. It is important to compare what TXU is offering with the electricity rates on Electricity Bid to form an accurate apples to apples comparison and to calculate the savings by going with a less familiar brand but stable and reputable none the less.

TXU Energy is a very good company and has provided electricity service in the East Texas area for many years. Unfortunately TXU does not have very good prices (as of Sept 2009) in comparison to several competitive electricity providers who have entered the deregulated electricity market. Texas deregulated back in 2002 and from time to time TXU Energy has been the price leader and sometime in the future they may make it to that position again. Since their are cheaper electric companies in prices it serves everyone in East Texas and Tyler well to check out a local electricity comparison site like Electricity Bid and compare energy prices from multiple Texas electricity providers.

Electricity Bid can be found simply by using your favorite browser and typing electricitybid dot com

A Google or Yahoo search for Texas Electricity Bid will also likely bring up their website. You can compare and sign up for Tyler Texas electricity service all online without ever even having to make a phone call. If you would like to talk with someone on the phone you may call 1-903-245-4989

You may read an article written by a local Mexican American and his personal experience with higher electricity bills in the winter months. He currently is with TXU Energy.

Tags: Apples To Apples, Apples To Apples Comparison, Bait And Switch, Comparison Chart, Customer Confusion, Customer Signs, Electric Bid, Electricity Bid, Electricity Companies, Electricity Company, Electricity Prices, Electricity Providers, Electricity Rate, Electricity Rates, Energy Bid, Energy Consumers, Inflated Prices, Ploy, Saveonenergy, Service Customer, Texas Electricity, Texas Electricity Bid, Tyler Texas, Variable Rates
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Southern Utilities of Smith County

August 31st, 2009

I usually try to focus my writing efforts on businesses I can endorse (at least in some measure). This time however, I find it necessary to shine the rays of critism on one of the worst companies with whom I have ever had the misfortune of doing business.

For those citizens of Tyler who to get their water services from the city, be thankful that you need not do business with Southern Utilities. The fact that they have a monopoly on area water services outside the city proper allows them to charge whatever they will for the absolute minimum in return. The aforementioned monopoly has also served to insulate the public relations department (such as it is), from the companies reputation in the community. I have yet to encounter an institution (aside from the IRS perhaps), which cares less for the customers it is supposed to serve.

Upon returning home to Tyler, I purchased and moved into my new home. When the time came to activate the usual services I was able to open new accounts easily and usually over the phone except in one instance. The single most frustrating service to open was not in fact the gas, nor was it the electricity. The most difficult company to deal with, the one with the most red tape and unhelpful staff was in fact our local water company, Southern Utilities. I had potentially hazardous soruces of power and energy activated in my home by simple phone call, and yet, taking a shower required the former owner of my house (fortunately a friend of mine), to visit during his busy work week in order to remove his name from the account and validate the sale of the house.

But this initial hassel was only a sign of things to come. The customer service department does nothing to make the company more approachable. They have no on line services to allow the costumer an easier way to pay, nor will they take payments over the phone. For those financially challenging months which require a personal visit to ensure on time payment, its best to arrive before four o’clock since the lobby closes at that time. To be fair, the drive through window is now open until five, but you had better be prepared to pay in cash or with a check. Southern Utitlities does not accept either credit cards or check cards. And should you find yourself making a late payment, you can forget about an extention. Rarely are those granted, and when they are, you can bet a lot of stamina was required to win the argument.

But these complaints are not new. Virtually everyone I know who has dealt with S.U. tells me the same stories. So how can the company work its way back into the customer’s good graces? For starters get a website, one that provides easier access to individual accounts. This would necessitate allowing people to pay by card, also an improvement. Generally, at least appear to make an effort! Try to convince me that my satisfaction is actually important.

On a scale of one to five I have to give Southern Utilities a one. So if you’re new to Tyler and you have a choice of water companies, take the one that’s not Southern Utilities you’ll be glad you did. Southern Utilities is located on Broadway just north of the down town square.

Tags: Absolute Minimum, Costumer, Critism, Customer Service Department, Doing Business, Hassel, Irs, Misfortune, Monopoly, New Accounts, Personal Visit, Phone Call, Power And Energy, Red Tape, Returning Home, smith county, southern utilities tyler tx, Taking A Shower, Time Payment, Water Company, Water Services
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